FAQ

Peace of mind. Our delivery service ensures the merchandise is handled correctly and placed in your home without damage. If our delivery team damages merchandise during the process, we are responsible for replacing the merchandise. No such guarantee comes with merchandise that is picked up. What’s more, in the unlikely event of a manufacturer’s defect, we will be responsible for the transport of your replacement merchandise only if delivery was originally chosen on your order. Let us take the hassle out of transporting and maneuvering merchandise for you.

You will receive a call up to two days prior to your delivery notifying you of a time window when your merchandise can be expected. If you need to reschedule a delivery, please contact your local store.

Someone over the age of 18 must be home to accept the merchandise. You or your designee will have to sign stating that everything on your order was delivered and free of damage.

In most cases, no. Contact your local store to determine if this is an option.

Some light moving of merchandise can be performed. If your home is not ready for delivery, please contact your local store to reschedule.

Due to liability concerns, we have the following restrictions to our delivery process:

• Hook up washers, dryers, or dishwashers to existing hoses, water or gas lines.
• Hook up icemakers or water lines in refrigerators.
• Gun safes are curbside delivery only. Contact store for details.
• Assemble grills or bicycles.
• Mount TV’s or over the range microwaves.
• Hook up electronics to televisions.
• Haul off old furniture or move existing furniture to the curb.

Additional restrictions could apply to your local store. Please ask your sales associate for details.

We are currently located in 8 states: Florida, Georgia, South Carolina, North Carolina, Mississippi, Tennessee, Alabama, and Virginia. While we deliver to many of the areas within these states, not all are currently serviced. If your shipping address is not covered in our territory, you can choose to pick up your items from your nearest Badcock store.

Choosing to pick up your items instead of having them delivered could mean that you get your items sooner. Also, it’s free!

Once your online order has been submitted, a representative from your designated store will get in contact with you to schedule a day and time for your pickup.

Many of our stores offer the free pickup option. In certain cases, the item will need to be picked up from a local distribution center. Once you have submitted an order, your store associate will reach out and inform you of the proper address for pickup.

All you need to pickup your items are proof of ID and proof of purchase (email confirmation). From there, your store associate will assist you in picking up the items you ordered.

Our team will pull your items for pick up and provide you the opportunity to inspect the merchandise prior to it leaving our facilities. The consumer must sign a pick up waiver that states that once the merchandise leaves our facility, any damage that occurs in transporting the goods is assumed by the customer. We do not provide any packaging material or rope, so please bring all required material to properly secure your goods during transport. As a reminder, our in-home delivery can be purchased that can take the hassle out of transporting and maneuvering merchandise for you.

The customer who purchased the items will need to pick up the items and will be required to provide ID upon pickup. Please contact your local store for details.

We understand! If you are unable to pickup your items at the allotted day or time, please contact the store in advance and one of our friendly associates will work with you to arrange a new pickup date.

Items chosen for pickup will not be assembled. If you desire to have your furniture assembled by one of our amazing professionals, please choose the delivery option.

If an item shows as unavailable at your local store, don’t panic! It may be eligible for our free Ship to Store option from one of our distribution centers and could arrive in as early as 3-5 days. Once your store receives this item from the distribution center, they will contact you to arrange for pickup.

It’s simple! Just complete the following steps:

• Add your favorite items to your cart
• Click on the “Pickup” option on the checkout page
• Choose your desired pickup location
• Complete the checkout process

In addition to Badcock's customer satisfaction guarantee, your purchase price includes the item and any light assembly required. When more difficult assembly is required, a separate assembly fee may be charged.
Keep in mind, your purchase may be delivered to your home for an additional delivery fee.

If you are missing parts, please contact your local store.

Badcock offers so much more than just furniture. It’s a one-stop shopping location for everything one needs to make their home its best, including decorative accessories, electronics, gifts, appliances, linens and other home accents. Badcock dedicated to offering consumers more products and more selection for a more satisfying shopping experience.

If you haven’t already visited one of our more than 380 retail home furnishing centers in eight southeastern states, when you do, you can expect to find quality craftsmanship; great values; and friendly, knowledgeable associates. Plus, over 75% of our Badcock stores are owned by Badcock dealers. Our unofficial slogan is "Badcock makes it easy," and that applies to both our customers and dealers alike. Badcock provides dealers with consigned merchandise, consumer financing, and operational support that allows dealers to own their own business at a reduced start-up cost.

Badcock is continually implementing new ways to support its dealers’ pursuit of success and involves dealers in the exploration and development of such programs. The Corporation offers comprehensive training and mentoring programs and assists in everything from site selection to store design. It also provides dealers with a wide range of comprehensive support services, as well as free workshops and seminars.

The benefits of owning a Badcock dealership include full ownership, yet without the capital expense customarily required to own and operate a business. Badcock dealers also do not have to provide account financing to consumers. These benefits enable dealers to concentrate on selling to customers, while building equity and increasing the value of their business.

Badcock is committed to keeping the focus on the success and profitability of dealer owned and operated stores. Badcock continues to refine and improve site selection and advertising to further increase store success. Not content to rely on past success, Badcock has drastically accelerated corporate reinvestment into the infrastructure to improve efficiency and to position Badcock to capitalize on future opportunities.

There are no specific capital requirements to open a Badcock dealership. In addition, financing options are available for eligible dealers. For instance, Badcock is listed on the Small Business Association's National Franchise Registry, which will allow dealers to apply for SBA financing.

The furniture retail business generally allows for more flexibility and a better quality of life that many find preferable to the long hours of food retail and the personnel issues of a service oriented business. For Badcock in particular, the unique dealer model provides dealers with consigned inventory and an in-store financing option for the customers, so the capital expenses are lower. The past 100+ years have proven Badcock as a successful, stable company with a long history of customer satisfaction. Badcock eagerly embarks on a plan of continued growth and modernization that includes further integration of its Badcock &more concept as well as expansion plans throughout the Southeast.

Although Badcock prefers owner-operators, investors can act as a financial backer while having a store manager run day to day operations. The investor is, however expected to gain a thorough working knowledge of the business over time.

Simply click on the “Log In/Register” link and select “Create an Account”. If you have already applied for credit through Badcock, be sure to link your account during the registration process. If you do not have your account number on hand, click the “I do not have this information” link. Once all the fields are completed, simply click on “Create your account” and you are all set! For more on how to link your account, please see below.

If you do not have an open line of credit with us, click the “Apply for Credit” link above.

There are many ways you can log into your Badcock Account. You can click on the “Log In/Register” icon in the top right corner of the screen, click on the “Pay My Bill” icon at the top of the screen, or click “Login” from the cart page.

If you have never created an account, you can register right from the login screen.

The first step to linking your Badcock Account is to sign in or register for a new account. Once you have signed into your account, navigate to your profile (if you are on the Badcock website, click on the “My Account” link in the header).

On your profile, you will see an option to “Link Your Account”. If you do not have your account number, click on the “I do not have this information” link. Once you fill out the required fields, click “Link my Account” and you are all set! If you experience any issues linking your Badcock Account, give us a call 1-877-706-8959.

Linking your Badcock Account allows for you to set up an Online Bill Pay Account, view previous statements dating back to 6 months, set up reoccurring payments, use your credit to make purchases online, and more! At participating stores only.

Once you have linked your Badcock Account, using your Financing online is easy! Simply log in to your account and add your favorite item(s) to your cart! In the Payment and Billing section of the checkout process, you will see the option to use your Badcock Credit Account with your available line of credit. Once you select this payment option, you will see the Financing plans that are available to you. Pick the plan that best fits your needs, input your credit card information for the down payment (if applicable), and submit your order! Available at participating stores only.