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Most merchandise sold by Badcock Home Furniture &more is covered under our Return and Refund Policy. Merchandise returned in like-new condition under the policy guidelines is eligible for a full refund, merchandise exchange, or in-store credit at the customer’s choosing.
Merchandise not in like-new condition, as well as defaced, abused, neglected, or similar merchandise, may not be accepted for return. Other conditions that will prevent an item from being returned include, but are not limited to:
1- day from delivery date: If a customer returns an item for any reason within 1-day of delivery/Pick-up, they will receive full credit for merchandise via a refund or exchange. The item(s) must be in like-new condition.
2-3 days from delivery date: If a customer returns an item for any reason other than defective, they will receive full credit for merchandise reselection or will be required to pay a 25% restocking fee if they request a refund. The customer will be responsible for any greater price difference on the exchange. No refund will be given to the customer if the exchange difference is less. Any applicable delivery fees will not be refunded or credited. The item(s) must be in like-new condition. If the merchandise is defective, then the customer is eligible for full credit for merchandise reselection or a full refund.
4-365 days from delivery date: Starting on the 4th day, only "Defective" merchandise may be returned. Merchandise deemed to be defective will be credited at full purchase price toward like item reselection. Any applicable delivery fees will not be refunded. Please follow Badcock Policy and Procedure for determining return and refund amount for any non-merchandise offerings included in the Order.
Exchanges written for defective merchandise should be of equal or greater value. The customer will be responsible for any greater price difference on the exchange. No refund will be given to the customer if the exchange difference is less.
For refund requests with cash purchases over $200.00 and all check purchases, a check will be mailed to the customer from the Corporate Office within 14 days of the return of the merchandise. Refunds for purchases made using a credit card, or Badcock Financing Program, will be credited immediately upon return of the merchandise.
| Tender Type | Refund and Return Policy |
|---|---|
| Cash ($200 or less) | Store provides cash refund upon return of merchandise |
| Cash (more than $200) | Check mailed from Corporate Office within 14 days of merchandise return |
| Check | Check mailed from Corporate Office within 14 days of merchandise return |
| Credit or Debit Card | Store credits back to same card upon return of merchandise |
| Financing Program | Credited back to account upon return of merchandise |
If a check is required from the home office, the request must be made by the store. This is performed in our point-of-sale system and does not require a Work Order.
Badcock stands behind all manufacturer’s warranties with free parts and labor for up to one year after the date of delivery for defects due to material or workmanship related problems covered by a manufacturer's written warranty, excluding Appliances, Electronics, Bedding, Area Rugs and Lawn & Garden Equipment. If a repair cannot be made, the decision on any refunds, credits, or exchanges during the one-year period will be at WSBC's sole discretion.
Electronics must be returned in original packaging and with all instruction manuals, remotes, chargers, and other accessories. Laptops and Tablets must be factory reset and all passwords must be removed. (If applicable).
The entering of any amount of personal data, such as log-in credentials, passwords, ISP account information and photos on these items, regardless of the extent, will remove the item from like-new status and render them ineligible for the normal return policy, including the 1-day return policy. Items returned within 1 day of purchase, but not in like-new condition will be subject to a restocking fee of 25% of the purchase price.
All major appliances and electronics will be covered by the manufacturers' written warranties, if any. Some items may require authorization from the manufacturer prior to replacement or refund approval.
All Lawn and Garden merchandise, including grills, will be covered by the manufacturers' written warranties, if any. Warranty decisions are made by the local authorized servicer, not the retailer. The customer is responsible for repair charges for all non-warranty repair work within the warranty period. Lawn and Garden equipment pick-up and delivery charges are the responsibility of the customer.
Comfort:
Our bedding comfort policy provides customers with 45 nights to make sure their mattress set meets their comfort expectations. We do require that the customer has the bedding in their home for a period of 30 nights prior to any re-selection to allow for body/sleeping adjustments. After the 30-night adjustment period but prior to the 45th day, they may receive a one-time full credit towards a re-selection mattress set in order to find the proper comfort level. If the bedding set, they select is greater in value than what was originally purchased, they will be responsible for the difference in price. If a suitable alternative set cannot be found from our selections between the 30th and 45th day, a return and refund may be provided less a 25% handling fee and return delivery charges may apply. All returned items must be clean and free of any stains or odors.
Manufacturer Defects:
All bedding is covered by the manufacturer's warranty and can be returned during the warranty period pursuant to the manufacturer's written warranty. Bedding must be free of soiling and stains and have proper center support if either a queen or king size, otherwise the manufacturer's warranty is voided. It is strongly suggested our customers purchase one of our mattress protectors (sold separately) to protect their investment and warranty.The warranty period on replacement bedding reverts back to the original purchase date. A customer can exchange due to manufacturer defect as many times as needed up to the warranty period from the original purchase date following the defect guidelines.
All Mattress Inspections must be completed with a Bedding Inspection Form. Upon notification at the store level that there is a concern with the mattress set, the customer will be provided at no cost a pre-inspection kit that will include a string with clips and an instruction form. The form will guide the customer through the inspection process, the guidelines, and requirements for determining whether the mattress or foundation may be approved for exchange. Upon completion of the pre-inspection form and submission of valid pictures clearly showing the condition of the mattress set as well as the support system beneath, the store dealer or manager will confirm whether an exchange can be scheduled. If upon exchange delivery the conditions of the existing mattress set are found to not be as represented by the pre-inspection form or photos as are required in the inspection form, the exchange may be denied.
Area rugs are covered by the manufacturer's written warranty, if any. Area rugs can only be replaced during the warranty period, pursuant to the manufacturer's written warranty.
Merchandise sold at a reduced price is sold "As-Is". This includes, but is not limited to, clearance and floor sample merchandise. "As-Is" merchandise is excluded from this return and refund policy and no exchanges are allowed.
Delivery Service charges will not be refunded after the sale and delivery has been completed.
For situations where Delivery was selected but no down payment or deposit was made, the customer will be responsible any remaining balance.
